BOOKING TERMS & CONDITIONS

1. The agreement/ Terms & Conditions
The agreement between Marketing Agent and the person making the booking (hereinafter called the Customer) is valid only after a completed booking form is received by us together with the appropriate deposit, this can be made either by secure cheque, direct bank transfer or Credit/Debit Card via Pay Pal or we can take payments over the phone, after the booking has been confirmed by the Customer we will confirm the reservation in writing via e-mail with a "Reservation No". By completing the booking form the Customer accepts these conditions and confirms that he or she is authorized to do so on behalf of all other persons named on the booking form thus forming a contract between us the Marketing Agent and the Customer. This contract is a legally binding Agreement.
2. Prices
Prices are per property. Property prices are calculated to accommodate a maximum of two people per bedroom for a double room. We guarantee that the price of your Property will not change after you have made your booking and we have issued a Confirmation Email, unless you intend to extend your rental period or add on any required 'extras'. 

3. Paying for your holiday
A 30%+ non-refundable deposit is payable at the time of booking along with £25GB Admin charge. Should you book your reservation through an external Third-Party Website Deposit/Payment these amounts will vary as they add on additional Service Fees, on top of our advertised rates.
The balance of your holiday as shown on the Confirmation correspondence must be paid in full at least 8 weeks before arrival, or where the booking takes place less than 8 weeks prior to arrival the full amount is due immediately, plus standard refundable security deposit as specified on your booking information. * Please Note, for direct bookings, it is client’s responsibility to forward their Account details, upon return of their holidays, to receive the refund of their security deposit. For reservations made via external Third-Party Websites, such as VRBO/Holiday Lettings/Trip Advisor/Airbnb/Click Stay etc. all payments will be collected via them directly & security deposits (if retained by them) will be reimbursed by them, usually 7 days after your departure.
For all Over Due payments please note a 1% Penalty Fee will be charged for each day of late payment. 
For our direct Bookings, payments can be made to our designated Business Account by Direct Bank Transfer, cheques (extra time is needed for funds to clear if payment is made by cheque). Clients can also pay with Credit/Debit cards via Pay Pal, clients are responsible to cover any applicable payment transfer fees charged by the service provider to ensure we receive the correct amount due. 
If bookings are secured via external websites such as those names above, then all payments will be secured by them directly, via debit/credit card transactions. If the balance is not paid 8 weeks prior to departure we reserve the right to retain the deposit & cancel your booking forthwith.

**Please note should you require this villa as a 'Wedding Venue', then an additional venue fee, on top of normal weekly rental rate, will apply, exact costing to be confirmed upon application.

4. What is Included in your property price
The use of the property is for holiday accommodation purposes only.
Bedroom linen, bathroom towels & kitchen towels
Weekly - or twice weekly pool cleaning
Property cleans before & after your stay
Utilities costs as follows, water, gas and either full or part electricity are included, some properties include full electricity usage & others allocate a free daily unit allowance, all units consumed above free allowance are deemed as chargeable, meter readings can be taken before and after your stay. You can e-mail us directly for specific terms of electricity usage stipulated for this property.
The majority of properties now have A/C timer switches fitted, this is due to colossal cost of Electricity in Cyprus & previous misuse, this is owners stipulation and in place by their request, by completing and submitting your booking form you are acknowledging that you are aware of this facility and accept all Terms & Conditions applicable to this property.

4a. Pool-heating
For the properties that have this facility in place, pool heating is available to Guests as an 'optional extra' chargeable at the specified weekly rate, please select this facility either on your booking form or email us to arrange pool heating for you, pool temps are generally 4C above normal ambient water temps, please note that water temperatures can be effected by bad weather conditions, power failure etc. all of which would be beyond our control, therefore no set temperature can be guaranteed. The Owners/ Marketing Agents/Managers accept no responsibly or are liable for any unforeseen 'technical disruptions' that may occur at short notice, but will endeavor to resume normal services asap.

Swimming Pool Safety!
a)  All clients enter any of the communal or private Swimming pools entirely at their own risk.
b)  Parents/Guardians MUST accompany & oversee their children for the full duration of their time in the swimming pool/s.
Please note, all private & communal pools have no Lifeguards in attendance at any time! Permission is only granted to use any of the pools if you fully understand & comply by these terms, by completing & submitting your booking form you thereby fully understand & agree to these terms which are legally binding & by which you must adhere to at all times! 
CHILDREN ARE THE SOLE RESPONSIBILITY OF PARENTS/GUARDIANS & MUST NEVER BE LEFT UNATTENDED THEY ARE TO BE SUPERVISED AT ALL TIMES! Neither Owners or Managers accept any liability whatsoever in the event of an accident! PLEASE BE VIGILANT & KEEP YOUR FAMILY SAFE AT ALL TIMES!

Internet & TV
Some properties, not all, have Internet facility, some are foc, some properties request a daily fee for this service & some are accessed via purchase of on-site Wi-Fi card. As every property is different please confirm with your booking Agent specific terms of Wi-Fi availability/usage for this particular property. Some local village squares & cafes also offers free Wi-Fi.
Many properties (not all) now have Android TV Boxes in place that stream some UK TV Channels, via the Internet, please note that this service maybe effected at any time via supplier intervention of streaming services available, bad Internet signal, power failure & bad weather conditions may also disrupt this service, all of which are beyond our control, we are not responsible neither do we guarantee unlimited free view viewings of any UK TV Channels by this method as this streaming is not recognized and can cease at any time.

5. Special Requests
Special requests are not guaranteed; however, we will always do our best to comply with these provided they are made well in advance of your departure. Please restrict any possible 'Call Outs' to your allocated Property Manager to within 'normal working' hours (unless in the event of an emergency) excessive call outs for non emergency requirements may be deemed as Chargeable, therefore please be considerate that our Managers also have a family life outside of their normal working day.

6. Changes or Cancellations made by the Customer
Changes or cancellations made to the booking must be notified to us in writing by the Customer. We will do our best to assist where possible with any reasonable changes made by the Customer, but that may not be possible. An administrative charge of £10.00 per person for each booking date change shall apply in addition to any lost commissions or costs levied by our supplier as a result of the change of details, such charges will be notified to the Customer. 
For bookings made through external websites such as HomeAway/Holiday Lettings/ Trip Advisor/ Airbnb/ VRBO/ Click Stay etc. you must contact them directly to inform them of your cancellation. Cancelled bookings are non- refundable, this is to cover the Booking Service Fee charged via the Provider, also Marketing Agent and the Owners for their estimated losses and expenses.
Travel Insurance.  Depending on the reason for your cancellation, you may be able to reclaim your payments under the terms of your Travel insurance policy, Claims must be made directly to your appointed travel insurance company. It is a booking policy that ALL travelers have adequate Insurance cover, in place, before they travel.
As regards any cancellations due to Covid-19, or any other reason, as stated above Cancelled bookings are Non-Refundable however in order to minimize loss of any monies, please see options available, to you, as shown below.
Options.
• Should your reserved dates be cancelled due to Covid-19, or any other reason, you can move your proposed dates to new dates either later in the year or for the following year, or as an alternative we will happily provide Clients with a Payment Cancellation Invoice in order for them to claim a refund, via their appointed Travel Insurance providers.
If your flights are cancelled, then clients should be reimbursed/credited directly via the airline they booked with, however please check Terms & Conditions that apply to your bookings, via each service provider.

Should clients decide to move their dates across to new ones, then please note the new booking must be for the same property of the equivalent or greater value as the original booking & must be made as soon as possible after it is clear you will not be travelling for your original dates. If dates are not moved and/or balance is not paid when due/requested, as per our Terms, then it is deemed that you have Cancelled the booking & appropriate action will be taken as per the Terms & Conditions.
*A Service Fee will be applied for all date changes.

7. Changes or Cancellations made by the Owners
Most alterations or changes to confirmed holiday arrangements would be minor, for example small changes in inventory if necessary i.e. due to breakage by previous customers. We will always do our best to advise you of such changes.
In the unlikely event that circumstances beyond our control necessitate the cancellation of your holiday we shall use our best endeavours to offer you alternative weeks or refer you to other owners of properties in the same area however we would not take any responsibility for the new booking between you and the new property Owners. Neither Booking Agents or the property owners shall be liable for any additional costs or compensation in relation to your new / replacement bookings.

8. Your Accommodation
Your accommodation is reserved for the exclusive use of the persons named on the booking form only and no other person(s) are permitted to use the property. Any persons found to be occupying the property when not specifically named on booking form, or permitted to do so, will result in clients being in breach of their contract with their booking being terminated with guests requested to dept. the property with immediate effect. We will not be liable for any related costs or compensation resulting in client hiring any alternative accommodation. Any changes to the number of people staying in your party must be advised to us as soon as possible.
The property is available from 4.30pm on your day of arrival until 10.00am on the day of your departure (unless otherwise agreed in writing). We can, if permittable, offer late depts at extra cost. Sometimes these specified times can be flexible, dependent if there are any new arrivals due in on your dept. day.

Electricity/Power cuts
A generous weekly Electricity Allowance is included within your stay, units used above this amount are chargeable @ £0.35p per unit. Meter readings will be taken before and after your stay. 
Occasionally we may be subjected to both water & electricity cuts on the island, the Owners/ Marketing Agents accept no responsibly or are liable for any compensation for these unforeseen disruptions beyond our control, which are implemented solely by outside service providers. In the event of any supply disruptions please liaise directly with your appointed local Property Manager who will advise you accordingly & help problem solve hopefully without any undue delays. Please do not contact your Marketing Agent for these issues as you will be referred back to your appointed Property Manager who is first point of contact for Clients with any property related issues or enquiries.
Hot water
Please note: When properties are FULL to maximum capacity, particularly the larger villas, it is advisable that guests shower at same time before going out to ensure there’s enough hot water for all, showering at intermittent intervals throughout the day will drain the hot water tank quickly resulting in shortage of hot water! We are not responsible for lack of hot water due to inconsistent usage or failure of services.

9. NON-SMOKING PROPERTY
Please respect this is a NON-SMOKING PROPERTY! The tenants agree not to smoke, nor to allow smoking inside the property at any time. If this is not strictly adhered to it will lead to a deduction from the deposit. Smoking is contained to outside areas only.
Any persons found to be taking any illegal substances, while in or around the property, causing concern for property owners, family, friends, neighbours etc. will be subjected to staunch police enquiries and will be required to vacate the property with immediate effect.

10. Security/Damage Deposit.
For our own Direct Bookings we will collect a £1,000GB refundable security deposit "the House Deposit" in lieu of any breakages, this will be  included in your final balance of your holiday, this is to cover loss of contents or damage to the property, which subject to the occurrence of either of the events listed in this clause shall be fully refundable after your departure from the accommodation after full inspection. Please view your booking form to see specified security deposit amount relevant to your property.
(Client's requiring refund of security deposit to a country outside of the receiving country will be responsible to cover any applicable bank transfer/overseas charges which will be deducted from amount due back). *Please note it is the client's responsibility to forward their Account details, upon return of their holidays, to receive the refund of their security deposit. If you fail to bring to our attention any damage you may incur during your stay, it will be assumed that you were responsible for such damage & the replacement cost of damaged item will be deducted from your security deposit.

You are expected to use the facilities at the Property with care and are requested to report to us any accidental damage to the Property at the time of incident.  
*Please also note, if your booking is secured via an external website such as HomeAway/ VRBO/Holiday Lettings/ Trip Advisor/ Airbnb/ Click Stay etc. then your security deposit, if charged, will be held by them & will be refunded by the website that you have booked with, after full property inspection, any damages found will be chargeable. We ask that on departure you leave the Property in a clean and respectful manner. We ask that prior to departure you strip all beds of bed linen, place all towels and bed linen by w/m ready for washing and clean the oven and BBQ after usage in readiness for next guests. Please remove all perishables from fridge and dispose of all rubbish on departure, failure to leave the property in a decent manner will result in client being charged for extra cleaning services deductible from their security deposit.
Should you or any member of your party be responsible for any breakages, loss or damage of any item of the property or additional cleaning has been necessary, the cost will be subtracted from your damage deposit.
Two complete set of keys to the Property will be supplied to you on arrival. A charge of £100.00 will be made for each set of keys not returned to us complete at the end of your stay. In the event of you locking yourself out a call out charge will be applicable.
All baggage and articles retained at the holiday accommodation are kept at the owners' risk. We are committed to offering you the best holiday accommodation available. However, should the Customer have cause for complaint whilst on holiday the Customer should contact the Owners' local representative whose name and contact details are set out in the information file found inside villa and we shall use reasonable endeavor to rectify the problem save where circumstances are beyond our reasonable control.
Where members of your party stay beyond the time of 10.00am on the day of departure without the consent in writing of the Owners we reserve the right to invoice the Customer in respect of any additional days spent at the villa and any loss caused to the Owners as a result of disturbance made to other holiday makers who would have been using the villa had it not been for the late departure of your party.
We reserve the right to terminate your holiday in the event that your behaviour or that of a member of your party is such that it is likely to cause distress, damage, danger or annoyance to our other clients, our property management company, property or any third party. We will not accept any liability for the behaviour of any persons staying at our accommodation or in any neighbouring properties.

11. Force Majeure
We cannot accept liability in any circumstances where performance and/or prompt performance of our obligations is prevented as a result of war, riots civil strikes, terrorist activities, natural disasters, pandemics, industrial disputes, fire, airport closure, nuclear explosion, adverse weather conditions, water or electrical failures.
Building work and noise are sometimes unavoidable as the demand for new accommodation increases and there is always a possibility of building work or construction work in the area of your accommodation, which may be carried out by local authorities or private developers. Many of our properties are also situated in residential areas and refurbishment work may begin on a neighbouring property over which we have no control, and, in most cases, we are not given prior notice of. The Owners/ Marketing Agents accept no responsibly or are liable for any compensation for these unforeseen disruptions beyond our control.

12. Insurance
It is a booking requirement for the Customer and the members of his party to have adequate travel insurance in place prior to their arrival, to cover all eventualities.
The properties in Cyprus are not carpeted & do have hard surfaces i.e.: tiled floors, stairways etc. many pool areas also have steps & may be unsuitable for young children or elderly persons. Please remember Swimming pools are highly dangerous places! We will not be liable for any act, neglect or default on the part of any person nor any accident, damage, loss, injury or death, expense or inconvenience whether to person or property which the tenant or any other person may suffer or incur arising out of or in any way connected with the letting or resulting from any other cause whatsoever. We require you to arrange your own insurance to cover yourselves and your personal belongings whilst staying at the property. We advise guests not to carry expensive jewelry or large amounts of cash with them and to remain vigilant at all times.
CHILDREN ARE SOLE RESPONSIBILITY OF PARENTS/GUARDIANS & MUST BE SUPERVISED AT ALL TIMES!

13. Passports and Visas
A valid British Passport (name of passport to correspond with the name on your flight ticket) is necessary to visit Cyprus. If you or a member of your party is not a British Citizen, you should contact your Embassy to find out if you or a member of your party should obtain a Visa prior to your departure date. We are unable to accept responsibility for the failure of Customers to carry valid passports, visas, or driving licenses.
**DOUBLE CHECK THAT YOUR PASSPORT IS IN ORDER AND IS VALID FOR AT LEAST SIX MONTHS FROM YOUR RETURN DATE!  ** Travelers are also responsible to check if any Travel Visas or ETIAS documents are required, well before their travel date.

I have read the Terms and Conditions attached and accepted them. I am over 18 years of age and accept that my booking is for the holiday period stated above. I am willing to accept responsibility for any breakages and will vacate the property at the conclusion of the period above as agreed.
For queries or any property problems during your stay please call your appointed local Property Manager, contact number is supplied along within your arrival documentation.
All relevant arrival information, directions, key access etc. will be sent to you upon receiving your final payment. Please ensure you save/print off this important information!

Departure
Please ensure that the property is left in a tidy, respectful manner with all rubbish & perishables removed, any damages, during your stay, are to be reported directly to the Property Manager, any extra cleaning required ( above normal practise) will be deemed as chargeable. Please ensure you take all your personal belongings.

On your departure day please remember to return keys back to the allocated key box or hand over directly to your appointed Property Manager. The Manager will conduct a full inventory/inspection on your departure, any damages/breakages found, during your stay, will be deemed as chargeable.

Thank you & enjoy!