villa ellada BOOKING CONDITIONS
1. The agreement/ Terms & Conditions
The agreement between you the Client are (hereinafter called the Owners or we) and the person making the booking (hereinafter called the Customer or you) is valid only after a completed booking form is received together with the appropriate deposit, either by secure cheque, bank transfer, c/card accepted via Pay Pal (receiving charges payable by client) and after the booking has been confirmed to the Customer by the Agent in writing via email response. By completing & submitting the booking form the Customer accepts these conditions and confirms that he or she is authorised to do so on behalf of all other persons named on the booking form thus forming a contract between us and the Customer. This contract is subject to English law and both parties shall submit to the jurisdiction of the English Courts.
2. Prices
Prices are per villa. Villa prices are calculated to accommodate a maximum of two people per bedroom (7 people maximum in the villa).
We guarantee that the price of your villa will not change after you have made your booking and we have issued a Confirmation Invoice.
3. Paying for your holiday
A 30% non-refundable deposit is payable at the time of booking along with £20GB Admin fee. The balance of your holiday as shown on the Confirmation correspondence must be paid in full at least 8 weeks before arrival, or where the booking takes place less than 8 weeks prior to arrival the full amount is due immediately, plus standard refundable security deposit as specified on your booking form. * Please Note it is client’s responsibility to forward their Account details, upon return of their holidays, to receive the refund of their security deposit.
Payment can be made by cash to our designated Business Acc., or by Direct Bank Transfer, cheque (extra time is needed for funds to clear if payment is made by cheque). Clients can also pay by Credit or Debit cards via Pay Pal however if you use this method you must also cover the applicable Pay Pal Receiving charges. If the balance is not paid 8 weeks prior to departure we reserve the right to retain the deposit, cancel your booking and apply our cancellation charges as set out in Clause 6 below.
A £20GB administration fee is applicable to each booking to cover administration costs related to your reservation.
4. What is Included in your villa price
The use of the villa for purposes of holiday accommodation Bedroom linen, bathrooms towels & kitchen towels all utilities cost such as water, gas and electricity, see a/c below.
Weekly - or twice weekly pool cleaning
Villa cleans before and after your stay
Wi-Fi
Welcome pack
5. Air Con units
Unlimited a/c facilities in bedrooms are chargeable as extra. Charges are only €4.50 per day per unit for unlimited a/c access which in most people tend just to have in bedrooms during high season. Please let us know, in advance, if you require this facility, this payment is to be paid for directly to Property Manager in euros on your arrival!
6. Special Requests
Special requests are not guaranteed, however we will always do our best to comply with these provided they are made well in advance of your departure.
7. Changes or Cancellations made by the Customer
Changes or cancellations made to the booking must be notified to the Owners in writing by the Customer. We will do our best to assist where possible with any reasonable changes made by the Customer, but they may not be possible. An administrative charge of £10.00 per person for each change shall apply in addition to any costs levied by our supplier as a result of the change of details such charges will be notified to the Customer. Where the Customer has requested a change to the date of holiday less than 8 weeks prior to departure, the holiday booking shall be deemed cancelled and the cancellation charges referred to below will apply. Any changes to the number of people in your party must be advised to us as soon as possible.
For cancellations made more than 56 -90 days prior to departure only the deposit will be retained by the Owners.
Between 45 - 55 days prior to departure 25% of your holiday cost.
Between 35 - 44 days prior to your departure 70% of your holiday cost.
Between 15 - 34 days prior to departure 90% of your holiday cost.
Between 0 - 14 days prior to departure 100% of your holiday cost is forfeited.
Depending on the reason for your cancellation, you may be able to reclaim your payments under the terms of your Travel insurance policy, Claims must be made directly to your appointed travel insurance company.
As regards any cancellations due to Covid-19, or any other reason, as stated above Cancelled bookings are Non-Refundable however in order to minimize loss of any monies, please see options available, to you, as shown below.
Options.
• Should your reserved dates be cancelled due to Covid-19, or any other reason, you can move your proposed dates to new dates either later in the year or for the following year, or as an alternative we will happily provide Clients with a Payment Cancellation Invoice in order for them to claim a refund, via their appointed Travel Insurance providers.
If your flights are cancelled, then clients should be reimbursed/credited directly via the airline they booked with, however please check Terms & Conditions that apply to your bookings, via each service provider.
Should clients decide to move their dates across to new ones, then please note the new booking must be for the same property of the equivalent or greater value as the original booking & must be made as soon as possible after it is clear you will not be travelling for your original dates. If dates are not moved and/or balance is not paid when due/requested, as per our Terms, then it is deemed that you have Cancelled the booking & appropriate action will be taken as per the Terms & Conditions.
*A Service Fee will be applied for all booking/date changes.
8. Changes or Cancellations made by the Owners
Most alterations or changes to confirmed holiday arrangements would be minor, for example small changes in inventory if necessary i.e. due to breakage by previous customers. We will always do our best to advise you of such changes.
Occasionally we may be subjected to both water & electricity cuts on the island, the Owners/ Marketing Agents accept no responsibly or are liable for any compensation for these unforeseen disruptions beyond our control, which are implemented solely by outside service providers, in the event of any supply disruptions please liaise directly with your Property Manager who will advise you accordingly & problem solve hopefully without any undue delays.
In the unlikely event that circumstances beyond our control necessitate the cancellation of your holiday we shall use our best endeavour to offer you alternative weeks or refer you to other owners of properties in the same area but would not take any responsibility for the new booking between you and the new Owners. Owners or Jane's Exclusive Property Rentals shall not be liable for any additional costs or compensation in relation to new/replacement bookings.
9. Your Accommodation
Your accommodation is reserved for the exclusive use of the persons named on the confirmation invoice and no other person(s) may use the property, which is available from 4.00pm on your day of arrival until 10.00am on the day of your departure (unless otherwise agreed in writing).
The majority of properties now have A/C timer switches fitted, this is due to colossal cost of Electricity in Cyprus & previous misuse, some properties have a daily Unit Allowance in place with a price structure for unit consumption above that amount, this is owners stipulation and in place by their request, by completing and submitting your booking form you are acknowledging that you are aware of this facility and accept all Terms & Conditions applicable to this property.
Swimming Pool Safety!
a) All clients enter any of the communal or private Swimming pools entirely at their own risk.
b) Parents/Guardians MUST accompany & oversee their children for the full duration of their time in the swimming pool/s.
Please note, all private & communal pools have no Lifeguards in attendance at any time! Permission is only granted to use any of the pools if you fully understand & comply by these terms, by completing & submitting your booking form you thereby fully understand & agree to these terms which are legally binding & by which you must adhere to at all times!
CHILDREN ARE THE SOLE RESPONSIBILITY OF PARENTS/GUARDIANS & MUST NEVER BE LEFT UNATTENDED THEY ARE TO BE SUPERVISED AT ALL TIMES! Neither Owners or Managers accept any liability whatsoever in the event of an accident! PLEASE BE VIGILANT & KEEP YOUR FAMILY SAFE AT ALL TIMES!
10. NON SMOKING PROPERTY
Please respect this is a NON SMOKING VILLA! The tenants agree not to smoke, nor to allow smoking inside the villa at any time. If this is not strictly adhered to it will lead to a deduction from the deposit.
Any persons found to be taking any illegal substances, while in or around the property, causing concern for property owners, family, friends, neighbours etc. will be subjected to staunch police enquiries and will have to vacate the property with immediate effect.
11. Security/Damage Deposit.
On final balance of your holiday we collect a security deposit of £200 "the House Deposit" in lieu of any breakages, loss of contents or damage to the villa, which subject to the occurrence of either of the events listed in this clause shall be fully refundable and repaid to you within 14 days of the date of your departure from the accommodation. (Client's requiring refund of security deposit to country outside of receiving country will be responsible to cover any applicable bank transfer fees.) Please note it is client’s responsibility to forward details for their refund.
All baggage and articles retained at the holiday accommodation are kept at the owners' risk. We are committed to offering you the best holiday accommodation available. However should the Customer have cause for complaint whilst on holiday the Customer should contact the Owners' local representative whose name and contact details are set out in the information file found inside villa and we shall use reasonable endeavours to rectify the problem save where circumstances are beyond our reasonable control.
Where members of your party stay beyond the time of 10.00am on the day of departure without the consent in writing of the Owners we reserve the right to invoice the Customer in respect of any additional days spent at the villa and any loss caused to the Owners as a result of disturbance made to other holiday makers who would have been using the villa had it not been for the late departure of your party.
We reserve the right to terminate your holiday in the event that your behaviour or that of a member of your party is such that it is likely to cause distress, damage, danger or annoyance to our other clients, our property management company, property or any third party. We cannot accept any liability for the behaviour of others staying at our accommodation.
12. Force Majeure
We cannot accept liability in any circumstances where performance and/or prompt performance of our obligations is prevented as a result of war, riots civil strikes, terrorist activities, natural disasters, pandemics, industrial disputes, fire, airport closure, nuclear explosion, adverse weather conditions, water or electrical failures. Building work and noise are sometimes unavoidable as the demand for new accommodation increases and there is always a possibility of building work or construction work in the area of your accommodation, which may be carried out by local authorities or private developers. Many of our properties are also situated in residential areas and refurbishment work may begin on a neighbouring property over which we have no control and in most cases, we are not given prior notice of. The Owners/ Marketing Agents accept no responsibly or are liable for any compensation for these unforeseen disruptions beyond our control.
13. Insurance
It is a requirement for the Customer and the members of his party to have adequate travel insurance and we insist that Customers supply full details of the nature of their travel insurance to us on booking their holiday or at least within 14 days of booking.
We will not be liable for any act, neglect or default on the part of any person nor any accident, damage, loss, injury, expense or inconvenience whether to person or property which the tenant or any other person may suffer or incur arising out of or in any way connected with the letting or resulting from any other cause whatsoever. We advise you to arrange your own insurance to cover yourselves and your personal belongings whilst staying at the property.
Children must be supervised at all times!
14. Passports and Visas
A valid British Passport (name of passport to correspond with the name on your flight ticket) is necessary to visit Cyprus. If you or a member of your party is not a British Citizen you should contact your Embassy to find out if you or a member of your party should obtain a Visa prior to your departure date. We are unable to accept responsibility for the failure of Customers to carry valid passports, visas, or driving licences.
I have read the Terms and Conditions attached and accepted them. I am over 21 years of age and accept that my booking is for the holiday period stated above. I am willing to accept responsibility for any breakages and will vacate the property at the conclusion of the period above as agreed.
For queries or any problems property problems during your stay please call your Property Managers contact no supplied along with villa directions.
Further information & payment receipts will be sent to you about accessing villa keys etc upon receiving final payment.
Thank you & enjoy!
